Why has my user's Login account been deleted?

There are several causes for why a user account may have been deleted. Below are the most common:

• A Local Site Admin may have deleted the user account, for example, if the user was no longer active with the organization.
• If a User Login Account's email address is no longer valid, RescueGroups.org may automatically delete the user account to prevent large amounts of emails from bouncing back as undeliverable.
• RescueGroups.org may have deleted a user account if it was deemed a duplicate user account. RescueGroups.org no longer allows user accounts with duplicate email addresses or usernames, per organization. We communicate to the organization before taking this action, however. 

Reactivating a User Login Account

To reactivate a deleted user, a local Site Admin must complete the following steps:

1. Log in at RescueGroups.org and go to Services > Account Administration > Data Recovery. The resulting page lists all your options for data recovery.
2. Click  the Users link in the list.
   
   Image Added
3. Locate the relevant username in the Users Data Recovery list and click the User Name.
4. On User account page for that user, notice the user's status is listed as deleted. Click the Edit button.
   
   Image Added
   Image Added

5. Verify that the user account email address is correct, or update it as needed.

   Info
   If the email address or username is a duplicate of any other user account (active or deleted) in the organization, then it cannot be reactivated. If needed, edit the email address and/or username to ensure these fields are unique when reactivating the user account.

6. Change the user Status to Active.
   Image Added
7. Click the Save User button in the lower left.
8. Click the Reset Password button to send the user a notification of their account credentials

Sending messages that are known to be undeliverable will hurt RescueGroups.org's ability to sent email to other recipients, so it is important that we be proactive to minimize the number of repeat undeliverable messages to the same recipient.

We recommend that you take the following actions if your organization receives a notice from RescueGroups.org that a User Login Account has been deactivated due to undeliverable messages:

1. Consider if the volunteer is still active with your organization.
2. Contact the volunteer to determine if their email address has changed.

If the person no longer needs access to your RescueGroups.org account

If the volunteer is no longer active with your organization, or no longer needs access to your RescueGroups.org account, we would recommend that you remove the permissions from the account.

If you need to reactivate the User Login Account

If the person's email address has changed and you need to reactivate their account, you'll need to edit their User Login Account.

1. Log in to your account.
2. Go to Contacts > User Login Accounts.
3. Find the correct User Login Account in the list and click their Username.
4. Click Edit.
5. Update the email address.
6. Select Active.
7. Click Save User.

...

1. .