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• The externalID value provided in your import file must be unique for each animal. This field is used to match up the animals in your data file with those that have already been imported through that particular Import Account. If you want to update an animal record previously uploaded, you'll need to use the same unique externalID to do so.
• Animals added through an Import Account will not have a user name listed in the Created By field in the RescueGroups.org animal record.
• If you upload an animal record multiple times through an Import Account, the new data in the import file will always overwrite the existing data for that record. Only the fields you share in the import file will be affected, so for example, if your import file includes photo information and you manually add photos to an imported animal record in your RescueGroups.org account, those photos would be overwritten on the next import.

How to create your import data file

If you are building an import file for your organization, you will need to make sure your import file uses the fields and formatting described in our Animal Import Fields article. If you are using a third party system to import your data automatically, they may be able to create this file for you. When your import file is ready, upload it to the import directory of your RescueGroups.org FTP account. 

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Alert Email Address(es): Enter the email address that you would like to receive an alert if there is an import error.  Separate multiple email addresses with a comma.

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To delete an import account, select the check box next to the import account you want to delete and select Delete from the Actions drop down.

Animal records in your Import File

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