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Once you've enabled your microchip registries and (step one from above) we can then register microchips for you. In other words, send the saved the required registrant information (name, address, email address, etc), we will submit that information along with the microchip number to the registries you have enabled. Below are directions on how you can register a microchip (once enabled) as well as information on how you know the registration was successful and how you can review your microchip registrations.
Registering a microchip
You can register a microchip through either the Animal Add page, the animal edit function, or the Adoption add page.
Registering through the Animal Add Page
To register a microchip through the animal pages go to either the Animal Add page (Animals Add an Animal), or edit the animal from the animal list (Animals Animal List).
- Complete the animal information as you would normally.
- Scroll down to the Administrative Information section.
- Select the checkbox next to Register under Microchip Number.
- Enter the microchip registrant's information in the fields that appear.
- Click Save.
Registering through an Animal Adoption
To register a microchip through the adoption page, go to the Adoptions > Add page.
- Select the Animal and the Adopter.
- Click Next.
- Complete the adoption information as you would normally.
- Scroll down to the Microchip Information section.
- Select the checkbox next to Register for Microchip Number.
- Enter the microchip registrant's information in the fields that appear.
- Click Save.
You can learn more by watching our video on Microchip Registrations when adding animal adoptions:
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How to know if a microchip registration is successful
If you enable email alerts for microchip registrations, you You will receive an email and/or a message in your Message Center (on the right side of your account dashboard) when the microchip registration is submitted when a microchip registration is submitted. You can view the Message Center in your account dashboard, or by going to Services > Messaging Center. The message will include information regarding the results of the registration (success, failure) and any error messages we received from the Registry.
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Our Animal Microchip Settings page mentions email alerts for microchip registrations. This feature is not currently implemented and no email alerts are sent for the microchip registration process. |
When a microchip registration is attempted, we get a response from the registry and that response (success/error) shows up under the specific registration listed under Animals > Microchip Registrations. So you can always go to the microchip registration list to get more information about success/failure status of your registration.
message is listed there for only a short period of time; the messages will be deleted over time. However, you must first enable email alerts for microchip registrations to receive the emails.
Another way to view the success or failure of a microchip registration is to access the Microchip Registrations list . See (see below, Reviewing your microchip registrations.
Enabling the email alert for microchip registrations
To enable the email alert, go to Settings & Options > Animal Settings and select General microchip settings.
After the microchip registration information is saved, the registration submission cannot be canceled or changed. In order to change an existing registration, you must contact the Registry directly and follow their processes for changing the information.
See the chapter ). You may also find our guide, How to use the automatic microchip registration feature for instructions on registering your microchips. This chapter also has information about success and failure review, helpful as it contains information on troubleshooting and common errors.
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You can see your list of microchip registrations by going to Animals > Microchip Registrations.
When a registration is attempted, we get a response from the registry and that response (success/error) shows up under the specific registration listed under Microchip Registrations. So you can always go to the microchip registration list to get information about success/failure as well.
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