Calls are either requests for information or assigned calls that must be made for the organization.

The RescueGroups.org Calls feature is designed to help you manage incoming messages to your organization. With For organizations that which have a phone message system or voicemail line, one volunteer may retrieve messages from the system, but then have to disperse the information to other volunteers depending on responsibility. Rather than use email or text, use the Calls feature instead!

With the Calls feature, one volunteer can enter Calls calls into the website, along with all of the related information, and then assigns the call to a specific volunteer or puts put the call into a queue. A queue is a group of certain types of calls that are handled by a collection of volunteers, for instance, adoption inquiries, and any of them can handle a call in their queue. 

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• Visitors can request a call
• Visitors can place their request in any of your public categories, such as lost pet, found pet, adoption request, and so forth
• You can create a call
• You can assign calls to categories for reporting purposes
• You can assign calls to queues for volunteer assignmentvolunteers to complete
• You can assign statuses to calls to easily determine where a call is in your organization's call process

When a Call call is created, it is assigned a Category. Categories are used for reporting and organization purposes. For example, you may want to run a report on all Calls that have been received for animal relinquishment or all lost animal calls.

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Adding a call

You can enter a call manually, when there is someone who needs contacted, such as a followup on an adoption, or even a call to a distributor about purchases. 

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