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It's important to review and update your organization's contact information any time there is a change to your organization's email, address, or primary contact. Some organizations review the information annually. To review your organization's contact information, from the go to Services > Account Administration menu, andselect the link for for Organization Contact Information. This opens the form you filled out with all of your organization's information, such as which includes fields like your name, email address, name, telephone number, primary contact, and so forth.

Adding and updating your organization's contact information

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From there, simply type in the new information in any of the fields.

Video on Updating your Organization's Contact and Billing Information

Here is a helpful video that can walk you through how to update your information as well.

More information on fields 

General information

The Short Name (Acronym) may be something like Basset Rescue Across Texas using BRAT as an acronym.

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Changing your organization's name because of a DBA change

If your organization has changed names its name because of a “Doing Business As (DBA)” change first please ensure you registered the "DBA NAME" as a fictitious name with your state.  Once you have registered your DBA (or fictitious name) with the state, you can change the name as it appears on your website:follow the steps below:

1. Gather documentation showing the DBA name filing for your state (Ex. filings, approval letters).  
2. Provide a scanned letter stating the relationship between the DBA and the official business entity that meets the following requirements:
1. This letter should be on the "OFFICIAL BUSINESS NAME" letterhead.
2. This letter should state that the "DBA NAME" organization is operating under the "OFFICIAL BUSINESS NAME" organization and briefly define the relationship between the organizations. 
3. This letter should reference the nonprofit's tax identification number (EIN).
3. Have one of your Authorized Contacts reach out to our support team requesting a DBA name change (email support@rescuegroups.org) and attach the requested information from the above steps.
4. Support will then review your request.  Additional documentation may be needed.  Support will work with your organization with any additional requests or information within the support ticket.
   
   

If your organization is operating as part of a government entity (such as an animal control or county shelter), and your facility name has been changed, we understand that you may not have legal documentation as described above. Instead, we request the following:

1. Gather relevant documentation confirming your new facility name, such as public government meeting notes where this name change was approved or a press release from your government entity announcing the new name.
2. Have one of your Authorized Contacts reach out to our support team requesting a name change (email support@rescuegroups.org) and attach the requested information from the above step. 
3. Support will then review your request.  Additional documentation may be needed.  Support will work with your organization with any additional requests or information within the support ticket.

Changing your organization's Authorized Contacts

Your organization has up to two Authorized Contacts on the account.  These Authorized Contacts are contacted for account alerts and billing invoices from RescueGroups.org (vs. the public).   Therefore, this contact information may differ from the public contact information.  The Authorized Contact information is not public, so if you need to find out who is an authorized contact or change them please contact support (https://rescuegroups.org/support/) so they can best advise you given your situation. For more information on what an Authorized Contact is please visit our guide here: About your authorized account contacts  Go to Services > Account Administration > Organization Contact Information and update the Organization Name and Short Name.