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Our exports to Petfinder and Adopt-a-Pet.com exports are handled a little differently than are the hundreds of other adoption listing websites.  This information applies to both the Petfinder FTP uploads and Sync App updates.

1. An "export account" must be added to your account in order to send pet listings to Petfinder and Adopt-a-Pet.com.  They are the only two adoption listing websites that have not decided to use the RescueGroups.org API to receive adoptable pet information and therefore still require an FTP data file upload.
2. They are the only two adoption listing websites that use the location of the organization (organization's account) as the location used when searching for adoptable pets.

Multiple "accounts" with Petfinder and Adopt-a-Pet.com are required in order for your adoptable pets to accurately appear in searches by zip/postal code (otherwise they may incorrectly appear in searches by your organization's zip/postal code).    

If you have animals located in multiple distinctly different zip/postal codes, you need may want to request multiple accounts with both Petfinder and Adopt-a-Pet. com.  Once those accounts are created with the adoption listing websites we can add them as Export Accounts in your RescueGroups.org account.

If you don't have multiple accounts with Petfinder and Adopt-a-Pet.com, your adoptable animals may appear in searches by distance of a zip/postal code that does not accurately reflect their physical location.

You will notice that each of your animals will have an Export Accounts section when you view or edit the information.  For each animal you should select the appropriate export account.

This is why only your Adopt-a-Pet.com and Petfinder exports appear on the animal pages -- all other adoption listing websites receive your animal's individual location and do not depend on the organization's account zip/postal code for animal searchesEach of your additional accounts should be set up for the specific zip code from which you adopt available animals. These multiple accounts will allow your adoptable pets to accurately appear in searches by zip/postal code. Otherwise they will all show up listed under your organization's primary zip/postal code, which may cause confusion for potential adopters.