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Enable microchip registrations

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1. Go to http://www.petlink.net.
2. Select the Register/Login link from the top navigation bar.
   
   
3. Click Register Shelter. 
4. Enter your contact information.
5. Select Other for Shelter Software.
6. Enter RescueGroups.org in the box.
7. Click the Submit button.

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1. Open your RescueGroups.org account dashboard (log in at https://rescuegroups.org/ and click the Login button in the upper right.
2. Go to Animals > Settings > Microchip Settings.
3. Look for the section PetLink options.
4. Select Yes for Enable PetLink registrations.
5. Enter the username you were given by PetLink in the PetLink username text box.
6. Enter the password you were given by PetLink in the PetLink password text box.
7. Click the Save button.

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Register a microchip

You can register a microchip through either the Animal Add page, the animal edit function, or the Adoption add page.

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Register through the Animal Add Page

To register a microchip through the animal pages go to either the Animal Add page (Animals  Add an Animal), or edit the animal from the animal list (Animals  Animal List).

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1. Complete the animal information as you would normally.
2. Scroll down to the Administrative Information section.
3. Select the checkbox next to Register under Microchip Number.
4. Enter the microchip registrant's information in the fields that appear.
5. Click Save.

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Register through an Animal Adoption

To register a microchip through the adoption page, go to the Adoptions > Add page.

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1. Select the Animal and the Adopter.
2. Click Next.
3. Complete the adoption information as you would normally.
4. Scroll down to the Microchip Information section.
5. Select the checkbox next to Register for Microchip Number.
6. Enter the microchip registrant's information in the fields that appear.
7. Click Save.

You can watch a video Microchip Registrayions Registrations when adding animal adoptions:

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Troubleshoot Microchip Registrations

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Review your registration errors

You can review the errors from failed microchip registration attempts.  To view the errors for a registration:

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For more information on reviewing your registrations and knowing if they succeeded or failed, please see our "About Automatic Microchip Registration" page.

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Retry a microchip registration

If a registration fails, you can correct the issue and then retry the registration. To mark a registration to retry:

1. Go to Animals > Microchip Registrations.
2. Find the registration in the list.
3. Select the check box next to the registration.
4. Select Retry in the Actions drop down.
5. Click OK.

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Remove a microchip registration

If you need to remove the registration for a microchip (ex., the animal is returned):

1. Contact the microchip registry and request that the registration be removed.
2. Once the registry confirms that the registration has been removed, go to Animals > Microchip Registrations in RescueGroups.org.  Select the checkboxes next to the chip registrations you wish to remove.  Use the drop-down Actions menu to choose Delete.
3. Re-register the microchip to the new owner.

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Troubleshoot microchip registration errors

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This microchip code has already been registered in the registry. You must contact the registry and have them remove the existing registration before you can re-register this microchip.

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Registration of PetLink microchip not saved for non-PetLink registry.

Datamars microchips are sent only to the PetLink registry.  This message means that the registration of a Datamars microchip will not be sent to a non-PetLink registry (eg., FreePetChipRegistry).

Transponder is not prepaid

PetLink only allows prepaid microchips to be registered through RescueGroups.org. If this is a Datamars/PetLink microchip, you will need to contact PetLink support directly to register the microchip. If you believe the message is incorrect, you would also need to contact PetLink support regarding this specific microchip.

Failed to validate 'pet' object

This typically means that the microchip has already been registered, so PetLink we cannot register it again through RescueGroups.org.   You can confirm this by searching for the microchip on https://www.petlink.net.   It's likely the owners already registered their new pet directly. If you believe this is incorrect, you'll need to reach out to PetLink support to remove the incorrect registrations.

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