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There are a few limitations to what the Petfinder FTP allows us to upload. Most notably:

  1. Videos and Video URLs will not add to your pets when you use the FTP upload. There will be no videos associated with your pets.
  2. Petfinder does not allow any HTML in the animal descriptions. Any HTML will be removed from the pet descriptions.
  3. Pet-specific locations will not be set. All pets will inherit the default account location.
  4. Only pets with a sex selected will be imported. Pets without a sex selected will be ignored by the Petfinder import.
  5. The Petfinder import currently only provides the ability to upload three pictures per pet.

Directly from the Petfinder documentation: There are some fields available in the Petfinder admin area that import does not yet support. To name a few: Arrival Date, Primary Color, Secondary Color, Coat Length, Birth Date, Animal Location, Animal Location Notes, Contact Person, Video, Primary Photo.

To voice your thoughts and comments concerning the above limitations imposed by Petfinder please contact them directly: help@petfinder.com and outreach@petfinder.com. RescueGroups.org is not responsible for these limitations and can do nothing about them other than to ask you to encourage Petfinder to make the necessary enhancements.


Setup your Petfinder Export:

To set up your export to Petfinder and then import into their system:

  1. Send an email from an email address on your Petfinder account to help@petfinder.com and include the following information:
    1. Your Petfinder shelter ID
    2. A request that Petfinder configures your account for import from RescueGroups.org
    3. A statement that you understand that your Petfinder pet list will be replaced with your pets from your RescueGroups.org account
  2. When you receive a response from Petfinder help it will include your FTP account username and password.  Forward that email to RescueGroups.org support. 
  3. When we receive the FTP account information that you forward, we will configure You will receive an email from us when your export to Petfinder has been added and enabled. We will then contact you by email to let you know the export has been configured. This email will share instructions on how to enable the export within your RescueGroups.org account.

    Here is a sample email you can send to Petfinder.  Be sure to update the shelter ID to your actual account.  Please note that Petfinder will delete all pets from your account in preparation for the import from RescueGroups.org.

Please set up an FTP account for my account XX1234 and import from RescueGroups.org.  If my organization already has an FTP account with Petfinder, please provide the password so I can forward it to RescueGroups.org.  Please remove all existing pets from our account in preparation for the upload from RescueGroups.org.

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Info

For enabled Petfinder exports, our system uploads data to Petfinder within an hour of a change made to animals in your RescueGroups.org account.

Petfinder processes uploads as quickly as they can, but be aware that it may take significant time to see the uploaded data in your Petfinder account. Petfinder may take up to 24 hours to update animal listings and up to 36 hours to add new pictures. If your Petfinder account is taking longer than these time estimates, contact our support team. We can speak to Petfinder on your behalf to ensure that your export is configured correctly.  

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