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1. Log in at RescueGroups.org and go to Services > Account Administration > Data Recovery. The resulting page lists all your options for data recovery.
2. Click  the User Users link in the data table (Screenshot)list.
   
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3. Locate the relevant username in the Users data table Data Recovery list and click the User Name.
4. On the User account page , click for that user, notice the user's status is listed as deleted. Click the Edit button.
   
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5. Verify that the user account email address is correct, or update it as needed.

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6. Change the user Status to Active (Screenshot)
7. Click Save User
8. Click the Reset Password button to send the user a new notification of their account credentials.

If you need to reactivate the User Login Account

If the person's email address has changed and you need to reactivate their account, you'll need to edit their User Login Account.

1. Log in to your account.
2. Go to Contacts > User Login Accounts.
3. Find the correct User Login Account in the list and click their Username.
4. Click Edit.
5. Update the email address.
6. Select Active.
7. Click Save User.

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1. If the email address or username is a duplicate of any other user account (active or deleted) in the organization, then it cannot be reactivated. If needed, edit the email address and/or username to ensure these fields are unique when reactivating the user account.

2. Change the user Status to Active.
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3. Click the Save User button in the lower left.
4. Click the Reset Password button to send the user a notification of their account credentials.