Why has my user's Login account been deleted?

There are several causes for why a user account may have been deleted. Below are the most common:

• A Local Site Admin may have deleted the user account, for example, if the user was no longer active with the organization.
• If a User Login Account's email address is no longer valid, RescueGroups.org may automatically delete the user account to prevent large amounts of emails from bouncing back as undeliverable.
• RescueGroups.org may have deleted a user account if it was deemed a duplicate user account. RescueGroups.org no longer allows user accounts with duplicate email addresses or usernames, per organization. We communicate to the organization before taking this action, however. 

Reactivating a User Login Account

To reactivate a deleted user, a local Site Admin must complete the following steps:

1. Log in at RescueGroups.org and go to Services > Account Administration > Data Recovery.
2. Click  the User link in the data table (Screenshot).
3. Locate the relevant username in the Users data table and click the User Name.
4. On the User account page, click the Edit button
5. Verify that the user account email address is correct, or update it as needed
6. Change the user Status to Active (Screenshot)
7. Click Save User
8. Click the Reset Password button to send the user a new notification of their account credentials

Sending messages that are known to be undeliverable hampers RescueGroups.org's ability to sent email to other recipients, so it is important that we proactively minimize the number of repeat undeliverable messages to the same recipient.

We recommend that you take the following actions if your organization receives a notice from RescueGroups.org that a User Login Account has been deleted because of undeliverable messages:

1. Consider if the volunteer is still active with your organization.
2. Contact the volunteer to determine if their email address has changed.

If the person no longer needs access to your RescueGroups.org account

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If you need to reactivate the User Login Account

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