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To set up your export to Petfinder and then import into their system:

1. Send an email from an email address on your Petfinder account to help@petfinder.com and include the following information:
   1. Your Petfinder shelter ID
   2. A request that Petfinder configures your account for import from RescueGroups.org
   3. A statement that you understand that your Petfinder pet list will be replaced with your pets from your RescueGroups.org account
2. When you receive a response from Petfinder help it will include your FTP account username and password.  Forward that email to RescueGroups.org support. You will receive an email from us when your export to Petfinder has been added and enabled.

Here is a sample email you can send to Petfinder.  Be sure to update the shelter ID to your actual account.  Please note that Petfinder will delete all pets from your account in preparation for the import from RescueGroups.org.

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1. Check the Petfinder "help" web page for outages and known issues that Petfinder is reporting.  The most common issues that have been reported to us include:

   1. "Pictures not updating."  If Petfinder reports that pictures are not updating, you should not expect them to appear on the public pet list.  This affects your pets regardless of whether you are using RescueGroups.org to update your Petfinder pet list.  See the troubleshooting pictures item below for additional information.
   2. "Pets not updating.  Search is out of sync, no updates."  You may or may not see your pets on the public pet list when Petfinder is reporting an issue related to "pets not updating."
2. Check the Petfinder Pro page.  Do your pets and pictures appear there?  If so, the upload from RescueGroups.org ran correctly, but the Petfinder system has not updated their "public" pet list.
3. Have you or a team member edited your uploaded RescueGroups.org animal listings manually in your Petfinder account? Please note, if you edit animals directly through your Petfinder account, it is possible that Petfinder will no longer process the upload from RescueGroups.org. If this situation occurs, we would recommend that you reconfigure your Petfinder account to again allow uploads from RescueGroups.org. You can do this by re-sending the setup email described above. Once you email Petfinder and they respond, your Petfinder animal list will be deleted, and then repopulated with clean data on RescueGroup.org's next automatic upload.

Common issues you may experience when trying to update your Petfinder pet list

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