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You may also have a "TNR West Side" queue to which Mary and Joe are not assigned. You may have other volunteers assigned to that queue.

How are calls added?

Calls are added in two ways:

• By visitors to your website who request a call
• By the Calls Admins for your organization who see a need for someone to be contacted

Enabling the Contact Us Form for visitors to your website

The Calls You can select to create a request for a call by using the directions below for Adding a call. However, this feature has the ability to offer visitors to your website the option of filling out a form to request a call. To enable the option of allowing website visitors the opportunity to request a call, you must first enable the Contact Us Form. When a form is completed, a call is created.

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Some organizations also use this feature for outgoing calls that need to be made. For example, if a vet check or reference check needs to be made, the adoption coordinator could enter a Call so that it can be assigned to a volunteer for completion. 

Adding a call

You can enter a call manually, when there is someone who needs contacted. 

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