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The RescueGroups.org Calls feature is designed to help you manage incoming messages to your organization. With organizations that have a phone message system or voice mail voicemail line, one volunteer may retrieve messages from the system, but then have to disperse the information to other volunteers depending on responsibility.
With the Calls feature, one volunteer can enter Calls into the web sitewebsite, along with all of the related information, and assign the call to a specific volunteer or put the call into a queue.
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When a Call is created the content of the Call is added to the Call Log. To view the Call Log for a Call go to that Call's page and click Call Log. Only Calls Admins can add calls. However, Calls Operators can be assigned to calls and can update the calls to which they are assigned. For more information about roles and permissions for your service, see About roles, security, and permissions in the Getting started with RescueGroups.org guide. |
In addition to being assigned a Category, each Call is assigned a Queue. A queue is a group of calls that are typically handled by one group of volunteers.
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