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There are a few limitations in to what the Petfinder FTP allows us to upload. Most notably:

  1. Videos and Video URLs will not add to your pets when you use the FTP upload. There will be no videos associated with your pets.
  2. Petfinder does not allow any HTML in the animal descriptions. Any HTML will be removed from the pet descriptions.
  3. Pet-specific locations will not be set. All pets will inherit the default account location.
  4. Only pets with a sex selected will be imported. Pets without a sex selected will be ignored by the Petfinder import.

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  1. Send an email from an email address on your Petfinder account to help@petfinder.com and include the following information:
    1. Your Petfinder shelter ID.
    2. A request that Petfinder configure configures your account for import from RescueGroups.org.
    3. A statement that you understand that your Petfinder pet list will be replaced with your pets from your RescueGroups.org account.
  2. When you receive a response from Petfinder help it will include your FTP account username and password.  Forward that email to RescueGroups.org support.

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Please set up an FTP account for my account XX1234 and import from RescueGroups.org.  If my organization already has an FTP account with Petfinder, please provide the password so I can forward it to RescueGroups.org.  Please remove all existing pets from our account in preparation for the upload from RescueGroups.org.

When we receive the FTP account information, we will add the FTP account and enable your upload.  If we have any questions we will contact you.  You will receive an email from us when your export to Petfinder has been added and enabled.

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To check to see if your pets are being sent to that unknown list of websites, do the following:

  1. Login Log in to your Petfinder account.
  2. Click on the Organization Info tab.
  3. At the bottom, you will see check boxes for Partner sites and Petfinder API Users.

It is unclear which websites are in which category, but we We believe that eBay and Kijij are in the "Partner sites" category.

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  1. Login to your Petfinder admin pet list.  Are the pets correct there?  If so, we will ask you to exercise patience.  We'll also ask you to check the Petfinder "help" page to see if Petfinder is experiencing any issues that would prevent the public pet list from updating in a timely manner.
  2. Send us specific examples of pets that are missing from your admin pet list, have not been removed from your admin pet list, or have missing pictures.

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