Call queues can help you track and manage both the calls that come into your organization and those the calls which must should be returnedmade.  Your account has a default queue, but you can also set up a custom queue. You can delete any queue, so it's safe to experiment until you get the right process for your organization.  The Calls Queues list is a data table and acts like all other data tables in your account.  A queue is simply a list of calls awaiting action.

The call queues allow you to list, categorize, assign, and track calls coming in and going out of your organization.

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To add a custom calls queue, click the Add a Calls button. The Edit Calls Queue page requires the name of the queue and the urgency.  You can also set an email address, such as the organization's email address, to track where the calls come fromoriginate.  Your organization may have an email address for adoptions, and another for returns, for instance, so your Adoptions queue would use the adoptions email address.

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Running reports about your calls queues

You can also run a report for your calls that are in the queue. 

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