Page tree

This user guide is outdated. It is superseded by our new individual service guides. Please view the Getting started with guide for a list of all the service guides:

Skip to end of metadata
Go to start of metadata

Where do I find it?

You can find the @ftp page by going to Services > FTP Account.

 Click here for more information about FTP permissions

The following actions are available for the FTP feature with the specified service and user roles:




User Roles

Request an FTP Account

Able to request an FTP account


Site Admin

Reset FTP Account Password

Able to reset the FTP account password


Site Admin provides an FTP account to use with our services.  The FTP account can be used to:

Creating an FTP Account

To create your organization's FTP account, go to the FTP page.

Remember your FTP password!

You can always find your FTP account information by going to the Services > FTP Account page. The information is available to Administrators.

Using your FTP Account

To transfer files to and from your FTP account you'll need to use an FTP client.  There are a lot of different FTP clients out there, and you can use any of them.  If you need a suggestion, you might try Core FTP LE.  You'll want to download and install the free version.

You could also use Internet Explorer or the Firefox web browsers to connect to the FTP server.  To do that, simply enter the following in the browser's address bar:

When connecting to the FTP server you'll need to use the following information:

FTP Server Name (Host):
FTP User Name: Your organization's account number
FTP Password: Your organization's FTP password

Please note that your FTP username and password are NOT the same as what you would use to log in to your service.  If you don't know your FTP password you'll need to contact support.

Once connected to the FTP server you will be able to copy files from the server to your computer.  If you use Core FTP LE you will see your computer (your desktop) on the left-hand side and the remote FTP server on the right-hand side.  You can drag and drop files from the one side to the other to transfer between the computers.

If you are using your web browser you can right-click a file and save it to your computer.  If you plan to download a large number of files you would be better served using an FTP client.

  • No labels