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This user guide is outdated. It is superseded by our new individual service guides. Please view the Getting started with guide for a list of all the service guides:

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Go to start of metadata supports two kinds of videos for animals:

  • Video File: a video file from your computer that is uploaded to the animal in your pet list
  • YouTube Video URL: the URL of a video on YouTube that you have already uploaded

By default, when you upload a video file to we will upload the video to YouTube for you.  You can disable this feature under Export Settings, or even configure your account to upload the video to your own YouTube account.

The video file and YouTube video URL are treated differently depending on the adoption listing web site.  When you upload a video file to us, we will automatically upload the video to YouTube so you can take advantage of the capabilities of both types of video.  If you don’t want us to automatically handle the YouTube upload for you, you can disable that feature in Animals > Animal Settings > Export Settings (look for the setting "YouTube video upload").

Here is how the adoption listing websites and exports support videos:

 Uploaded Video (MPG, AVI, etc)YouTube Video URL
Petfinder via FTPNoNo
via APINoYes
Pet Adoption Toolkit
(Latest version) 
Pet Adoption iFrame
(including Facebook)
NoNo Website ServiceNoYes

The website service will not display video files that have been uploaded. Only YouTube videos will be shown on the public animal web page. Your account can automatically upload to YouTube all video files that you upload to an animal. Be sure to enable the option under Animals > Exports > Settings.

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