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This user guide is outdated. It is superseded by our new individual service guides. Please view the Getting started with guide for a list of all the service guides:

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It's useful to group contacts together for easy management of the names.   These groups of contacts are helpful if you want to send an email to all of the people in one group, such as all donors, or all volunteers.

Service Note

The Contacts Groups feature is only available with the Data Management and the Web Site services. To upgrade our service, go to Services > Account Administration > Upgrade Services. Both of these services are low-cost.

The default groups available to you cover many of the groups that any rescue organization might want to have, such as adopters, donors, and volunteers.  There is also a "Do Not Adopt" (DNA) default group.  By adding names to this list, your volunteers can see the names that are flagged as those who should not adopt.  You can also share this group of names with other organizations.

Where do I find it?

You can find the Contacts Groups page by going to Contacts > Groups.

To be able to view contact groups and their members and add and remove contacts to a group, a volunteer must have the role of Contacts Add.  For information about and instructions on adding and removing roles, see the User Guide section User Login Accounts

Adding contacts to groups

To add a Contact to a group such as Do Not Adopt, Donors, or Volunteers:

  1. Go to Contacts > Contacts List.
  2. Locate the contact in the list and click the Edit icon.
  3. Select the check box for the group to which you want to add the contact.
  4. Click Save.

The Do Not Adopt group is a special group. It can be shared with other organizations.

If you would like to share your organization's DNA list with other organization, go to Contacts > Settings, and enable the option Share your organization's Do Not Adopt list.

Adding a contacts group

To add a contact group, go to Contacts > Groups, and select the Add a Contact Group button at the top of the list. Simply identify the group by name, select whether it is a business or not, then save the group.

 Click here for information on permissions

The following actions are available for Contact Groups with the specified service and user roles:




User Roles


View contact groups and their members

Data Management
Web Site

Contacts Add

Add Contact to Group

Add a contact to a contact group

Data Management
Web Site

Contacts Add

Remove Contact from Group

Remove a contact from a contact group

Data Management
Web Site

Contacts Add