Benefits of the Voicemail Service

The Voicemail Service gives you a voicemail service, not a telephone service.  That means there is no ringing telephone.  Your caller never reaches a live person, however, you can receive alerts with the messages and immediately return a call, if needed.  The benefits of this service are:

• No more passing a cell phone back and forth between volunteers
• No more dependence on one person to answer calls and send a text or email to the appropriate volunteer
• Access to the messages by selected or all volunteers
• Alerts to the appropriate volunteer or volunteers when a message is left and the alert can include a recording of the message
• Local or toll-free number included free of charge
• Capability of transferring your organization's existing telephone number (with some exceptions)
• Unlimited minutes and use
• Ability to purchase your own vanity number and attach it to the voicemail service
• Includes 9 voicemail boxes
• Long messages (up to 2 minutes) for both answering message and recorded message by the caller
• Web access or dial-in access to messages
• Ability to set greeting only or ability to receive and save messages from callers

Considerations before setting up your service

Before you begin to set up your voicemail service, consider the following:

• How many menu options (mailboxes) do you want?
• Which mailboxes will have a voice mailbox?  Some options may have a greeting only, and others will also accept voice mail messages.
• Who (if anyone) will receive email or text alerts when a message is left in a mailbox?

We recommend you write out (or type into a document) the main greeting and each of the mailbox greetings.  In the future, if you need to update any of the greetings you can simply update your documents and rerecord.