There are several ways to get in contact with us. We want to help you, and we want to make it easy for you to get the support you need.
Creating a support ticket
If you are having a problem doing a task in your account, please fill out a support ticket so that we can support you. In addition, we offer a community-based Questions section in which other users can help answer specific questions about the use of the features of your services. We have instructional videos and, of course, our user guides. Here is a list of our guides:
- Getting Started with RescueGroups.org
- Pet Adoption Portal
- Website Service
- Data Management
- Online Forms
- Voicemail Service
- Email Services
For a detailed guide to your methods of obtaining support from RescueGroups.org, read the Getting support page.
Contacting us directly
You may have occasion to contact us directly, for instance, when sending in a form or letter, or sending a request for support through email. Here are the ways you can contact us:
PO Box 1245
Bowie, MD 20718-1245
If you have an issue, you can fill out a support ticket. We want to help! See the chapter in this guide Getting Support to find the various ways to get help for your issue.